Frequently Asked Questions

Shipping

Please note that we have local shipping options + shipping for the Domestic U.S. 

Once an item is ready to ship, you’ll receive a confirmation email with a tracking number to view the carrier information and transit details.

*Please note:   

  • -For our local shipping options, there will be a follow up email sent within 24 hours of your purchase for you to schedule your delivery.

  • -Our local shipping option only extends 27 miles from the Atlanta City Center, if you are located beyond this point please contact us directly at hello@craftedcompany.co before placing your order and we will assist you with delivery options.

  • -Items can only be delivered to the original shipping address noted at checkout.  

If you need clarification on how a piece will be delivered, please reach out to our Customer Experience Team at hello@craftedcompany.co with your order number and we will happily assist you.  

A NOTE FOR DELIVERY:

Please note that items can only be delivered to the original address specified during the checkout process. To ensure a smooth delivery experience, kindly provide an active phone number and email address during checkout to enable your local delivery agent to arrange a convenient delivery time with you. The Crafted Company adheres to a policy of not holding items beyond 5 business days if a delivery has not been scheduled. After this period, the customer assumes responsibility for any storage fees incurred. Please be aware that in such cases, items may be returned by the carrier, and under such circumstances, refunds will be issued in the form of store credit only less return shipping and a 15% restocking fee.

Any damage or loss occurring to items beyond the specified timeframe is not the responsibility of The Crafted Company. We appreciate your understanding and cooperation regarding our delivery policy. Should you have any further questions or require assistance, our dedicated Customer Experience Team is ready to assist you.

DAMAGED ITEMS:  

If your item arrives damaged, please then contact our Customer Experience Team at hello@craftedcompany.co within 24 hours and we will take care of this issue ASAP. Please include your order number and, where possible, photos of the damage and packaging, to aid our team in best assisting you.

INTERNATIONAL OR NON-DOMESTIC ORDERS:

Unfortunately, we do not currently ship to Alaska, Hawaii, U.S. territories, or any countries outside of the U.S.  The Crafted Company is not responsible for any damaged or defective pieces that are shipped to or through a freight forwarding company.    

We stand behind the quality of our products but understand that you may change your mind about a piece or that it may not work in your space as intended. We accept returns on select items within 30 days of delivery.

Due to our delivery/shipping methods please email hello@craftedcompany.co to initiate your return and we will provide you with the information to move forward including the proper address.  

Our customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender. Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.   

Returns

We stand behind the quality of our products but understand that you may change your mind about a piece or that it may not work in your space as intended. We accept returns on select items within 10 days of delivery.

Due to our delivery/shipping methods please email hello@craftedcompany.co to initiate your return and we will provide you with the information to move forward including the proper address.  

Our customers are responsible for return shipping charges. We offer store credits less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender. Please allow 3-5 business days from the date of return receipt for the store credit to be issued so that we may process the return and conduct a quality control review. Once your store credit has been issued, you will be notified via email.